Refund policy
Returns & Exchanges Policy
At RoJo Custom Designs, each item is personalized and made specifically for your order.
Personalized Items We do not accept returns, exchanges, or cancellations on personalized items.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect due to our error, please contact us within 3 days of delivery with the following information:
- Your order number
- A photo of the damaged, defective or incorrect item
We will gladly review the issue and work to make it right.
Personalization Disclaimer
Please double-check all personalization details before placing your order. RoJo Custom Designs is not responsible for customer-submitted spelling errors, incorrect dates, or inaccurate personalization information entered during checkout. Orders will be created exactly as submitted.
Contact Us
For any questions regarding your order, please email:
rojocustomdesigns@gmail.com