Each product page includes personalization details where you can enter the name, age, birth stats, colors, or other custom information needed for your item. Please double-check all spelling before checkout, since personalized items are made exactly as submitted.

If you need to update your personalization details or correct an error, please contact us as soon as possible. Changes can only be made before production begins. Once your personalized item is in production, we are unable to make changes. Because all items are custom made, production begins shortly after your order is placed. Please double check all personalization details, including spelling, sizes, and color selections before submitting your order.

Please contact us immediately. If production has started, we may NOT be able to update your order.

Production typically takes 3-5 business days plus shipping time.

Orders may be canceled within 6 hours of purchase.

Because personalized items are custom-made specifically for you, we cannot accept returns or exchanges unless we made an error with your order.

RoJo Custom Designs is not responsible for lost, stolen, or delayed packages once they have been accepted by the shipping carrier. If your package is marked delivered but cannot be located, please contact your local post office or shipping carrier directly.

Once your order has shipped, you'll receive an email with tracking information so you can follow your package every step of the way.

Shipping times vary based on the shipping method selected at checkout and your location. Please note that shipping carrier delays are outside of our control.

Please ensure your shipping address is entered correctly at checkout. RoJo Custom Designs is not responsible for packages shipped to an incorrect address provided by the customer.

We recommend washing embroidered garments inside out on a gentle cycle with cold water and laying flat or tumble drying on low heat. Following the care instructions will help keep your personalized item looking beautiful for years.

We carefully select quality garments, blankets, and keepsakes to create beautiful personalized gifts that families can treasure for years. Product materials may vary by item and are listed on each product page.

Every item is handcrafted and personalized just for you. While we strive to make every product as close to the listing photos as possible, slight variations in embroidery placement, fabric texture, thread colors, and monitor displays may occur. These differences make each piece uniquely yours.

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