Privacy policy
Last Updated: July 1, 2026
RoJo Custom Designs operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide you with a personalized shopping experience for custom embroidered gifts, children's keepsakes, baby apparel, blankets, pillows, birth announcements, and other personalized products.
Our store is powered by Shopify, which enables us to securely process your orders and provide our Services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our website, we may collect the following information:
Contact Information
- Name
- Shipping address
- Billing address
- Email address
- Telephone number (if provided)
Payment Information
Payment information is processed securely through Shopify and its payment providers. RoJo Custom Designs does not store your full payment card information.
Account Information
If you create an account, we may collect:
- Username
- Password
- Order history
- Saved preferences
Order Information
When placing an order, we collect information necessary to fulfill your purchase, including:
- Products ordered
- Shipping selections
- Order history
- Customer communications
Personalized Products
RoJo Custom Designs specializes in custom-made and personalized keepsakes.
To create your order, we collect the personalization details you voluntarily provide, including but not limited to:
- Baby names
- Children's names
- Birth dates
- Birth times
- Birth weight
- Birth length
- Monograms
- Embroidery colors
- Font selections
- Gift messages
- Custom wording
- Design preferences
This information is used only to produce and fulfill your personalized order.
Please carefully review all personalization before submitting your order, as custom products are created exactly as the information provided by you.
Children's Keepsakes
Many of our products celebrate babies and children through personalized embroidery and birth announcements.
The information you voluntarily provide about your child (such as a first name, birth date, birth statistics, or personalization details) is used solely to create your custom product and fulfill your order.
We do not knowingly collect personal information directly from children.
How We Collect Information
We collect information:
- Directly from you when placing an order
- When contacting customer service
- When subscribing to our email list
- Through Shopify
- Through cookies and similar technologies
- Through analytics tools that help improve our website
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Create personalized embroidery and keepsake products
- Process payments
- Arrange shipping
- Respond to customer inquiries
- Send order confirmations and shipping updates
- Improve our website and shopping experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
Email Marketing
If you subscribe to our email newsletter, we may occasionally send updates about:
- New personalized collections
- Holiday gift ideas
- Promotions
- Product launches
- Exclusive offers
You may unsubscribe at any time using the unsubscribe link included in every email.
Cookies and Similar Technologies
Like most Shopify stores, we use cookies and similar technologies to:
- Remember your shopping cart
- Save preferences
- Improve website performance
- Analyze website traffic
- Personalize your shopping experience
You may adjust your browser settings to refuse cookies, although some features of our website may not function properly.
How We Share Your Information
We may share information with trusted service providers only when necessary to operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Email marketing providers
- Analytics providers
- Fraud prevention services
These providers only receive the information necessary to perform their services.
We do not sell your personal information.
Relationship with Shopify
Our online store is hosted by Shopify.
Shopify collects and processes personal information as described in its own Privacy Policy to provide secure payment processing, website hosting, fraud protection, analytics, and other commerce services.
For more information, please visit:
Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties.
We encourage you to review their privacy policies before providing personal information.
Security
We take reasonable precautions to protect your personal information.
While no online transmission or storage system is completely secure, we use Shopify's secure infrastructure together with industry-standard safeguards to protect your information.
Retention of Information
We retain your information only as long as necessary to:
- Fulfill your order
- Provide customer service
- Comply with legal obligations
- Resolve disputes
- Maintain business records
Your Privacy Rights
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Receive a copy of your information
- Opt out of targeted advertising where applicable
To exercise your rights, please contact us using the information below.
International Data Transfers
Your information may be processed outside your country of residence through Shopify and trusted service providers.
Where required by law, appropriate safeguards are used to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The revised version will always be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
RoJo Custom Designs
📧 Email: rojocustomdesigns@gmail.com
🌐 Website: https://rojocustomdesigns.com
Contact Page: https://rojocustomdesigns.com/pages/contact